Return and Exchange policy FAQ

Frequently asked questions about refunds, returns and exchanges.

What are the refund options?

The following refund options are supported:

• Refund to store credit 
• All returns are refunded via store credit in the form of a Leilani's gift card.  The store credit will be emailed to the email address attached to your order.

How soon will I receive my store credit?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3-5 working days after approval.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 21 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• All accessories including sunglasses, jewelry, hats and handbags

• Free gifts or promotional items

• Items marked FINAL SALE

• Bodysuits

• Items with built in undergarments

• Swimwear

• Lingerie

• Worn items

• Items with scents, deodorant, and signs of wear.

• Shipping fees

• Gift Cards or Sale Items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.